Privacy Policy

Vyn Tech Consulting is a DBA of Patel Ventures LLC ("Vyn Tech Consulting," "we," "us," or "our"). We provide eCommerce management, digital marketing, creative, and technology services to businesses selling in the United States market.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.vyntechconsulting.com (the "Website"), request a free eCommerce audit, book a call with us, or otherwise contact us. By using the Website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to personal information we collect through the Website and through communications you have with us before becoming a client, such as audit requests, consultation bookings, and emails.

This Privacy Policy does not apply to information we process on behalf of our clients while providing services, such as access to marketplace seller accounts, store platforms, advertising accounts, or their customer and order data. That information is governed by the written agreement between Vyn Tech Consulting and each client.

3.1 Information You Provide to Us

When you submit the audit request form on our Website, we collect:

• Your name
• Your email address
• Your website or store URL
• Your company name, if you choose to provide it
• Details about what you need help with, including the products you sell and the channels you use

When you email us, we collect your email address and any information you include in your message. When you schedule a free audit or consultation through our booking page, the scheduling provider collects your name, email address, the time you select, and any answers you provide to booking questions, and shares that information with us.

3.2 Information Collected Automatically

When you visit the Website, we and our analytics and advertising partners automatically collect certain information through cookies, pixels, and similar technologies, including:

• Your IP address and approximate location, such as city, state, and country
• Browser type, device type, and operating system
• Pages you view, links you click, and the time you spend on the Website
• The website or advertisement that referred you to us
• Dates and times of your visits
• Actions you take on the Website, such as submitting a form or clicking a booking link

3.3 Information Collected for Security

Our audit request form is protected by Google reCAPTCHA, which helps us prevent spam and automated abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

We use the personal information we collect to:

• Review your business, catalog, and channels and respond to your audit request
• Reply to your questions and communicate with you about the services you asked about
• Schedule and hold consultations you book with us
• Understand how visitors use the Website so we can improve its content, design, and performance
• Measure the effectiveness of our advertising and show relevant advertisements to people who have visited the Website
• Protect the Website against spam, fraud, and security threats
• Comply with legal obligations and enforce our rights

We only use the contact details you submit to reply to your request. We do not add you to a newsletter or a marketing email list.

Cookies are small text files placed on your device when you visit a website. Pixels are small pieces of code that record activity on a web page. We use the following technologies on the Website:

• Google Analytics 4: a web analytics service provided by Google LLC. It helps us understand how visitors find and use the Website, such as which pages are visited most and where traffic comes from. Google Analytics uses cookies and collects information such as your IP address, device details, and browsing activity on the Website.
• Meta Pixel: an advertising tool provided by Meta Platforms, Inc., the company behind Facebook and Instagram. It helps us measure the results of our advertisements and show our advertisements to people who have visited the Website. The Meta Pixel collects information such as your IP address, browser details, the pages you visit, and actions you take on the Website, and Meta may link this information to your Facebook or Instagram account.
• Google reCAPTCHA: a security service that protects our forms from spam and automated submissions.
• Essential cookies: cookies needed for the Website to load and function properly.

Your Choices About Cookies

You can manage cookies and tracking in the following ways:

• Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how some parts of the Website work.
• You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• You can control how Google uses your information for advertising through Google Ad Settings.
• You can control the advertisements you see on Facebook and Instagram through Meta Ad Preferences.
• You can opt out of interest-based advertising from participating companies through the Digital Advertising Alliance and the Network Advertising Initiative.

We do not sell your personal information for money. We share personal information only in the following situations:

• Service providers: We use trusted third parties to operate our business and the Website, including our customer relationship management (CRM) platform, where we store audit requests and contact details; our website hosting provider; our email service; our scheduling provider, Cal.com; and Google and Meta for analytics, advertising, and security. These providers may only use your information to perform services for us or as described in their own privacy policies.
• Our team: Our team members in the United States and India access your information only as needed to review your request and communicate with you.
• Legal requirements: We may disclose information when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If Vyn Tech Consulting or Patel Ventures LLC is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We will require the receiving party to protect your information consistent with this Privacy Policy.
• With your consent: We may share information for any other purpose with your permission.

Under some US state privacy laws, allowing advertising partners such as Meta to collect information through the Meta Pixel for targeted advertising may be considered "sharing" personal information or processing it for "targeted advertising." You can opt out of this as described in Section 10.

We keep personal information only as long as we need it for the purposes described in this Privacy Policy:

• Audit requests and inquiries: If you do not become a client, we delete the information you submitted, including your name, email address, company details, and messages, within three (3) months of your last communication with us.
• Clients: If you become a client, your information is retained according to the terms of your client agreement with us.
• Analytics and advertising data: Information collected through Google Analytics 4 and the Meta Pixel is retained by those providers according to their own data retention settings and policies.
• Legal obligations: We may keep certain information longer if required by law or to resolve disputes.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS) on the Website, access controls that limit information to team members who need it, and reputable service providers with their own security programs. However, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security.

Vyn Tech Consulting operates in the United States and India. Information you provide may be accessed by our team in India and stored by our service providers in the United States or other countries. These countries may have data protection laws that differ from the laws where you live. By using the Website or submitting your information, you understand that your information may be transferred to, stored, and processed in these countries. We take reasonable steps to ensure your information is protected as described in this Privacy Policy wherever it is processed.

Depending on the state where you live, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with consumer privacy laws, you may have the following rights regarding your personal information:

• Right to know and access: request details about the personal information we have collected about you and a copy of that information.
• Right to correct: request that we correct inaccurate personal information.
• Right to delete: request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to opt out: opt out of the sale or sharing of your personal information and of the processing of your personal information for targeted advertising.
• Right to non-discrimination: we will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, email us at info@vyntechconsulting.com with the subject line "Privacy Request" and describe your request. We will respond within the time required by applicable law, typically within 45 days.

To protect your information, we may need to verify your identity before completing your request, usually by confirming the email address associated with your request. You may also use an authorized agent to submit a request on your behalf; we may require proof that the agent is authorized to act for you. If we deny your request, you may appeal our decision by replying to our response with the subject line "Privacy Appeal," and we will review your appeal within the time required by law.

You can also limit tracking at any time by using the cookie and advertising choices described in Section 5.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the rights described in Section 10. In the past 12 months, we have collected the following categories of personal information:

• Identifiers: such as your name, email address, and IP address.
• Commercial information: such as your company name, website, products you sell, and the services you are interested in.
• Internet or network activity: such as browsing activity, pages viewed, and interactions with the Website.
• Approximate geolocation: such as city, state, or country based on your IP address.

We collect this information from you directly, from your device, and from our analytics, advertising, and scheduling providers, for the purposes described in Section 4. We disclose it to the categories of recipients described in Section 6. We do not sell personal information for money, but identifiers and internet activity may be shared with Meta and Google for advertising and analytics purposes. We do not collect or use sensitive personal information to infer characteristics about you, and we do not knowingly sell or share the personal information of consumers under 16 years of age.

The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16 years of age. If you believe a child has provided us with personal information, please contact us at info@vyntechconsulting.com, and we will delete it.

The Website contains links to third-party websites and services, including Cal.com, LinkedIn, and the platforms we work with, such as Amazon, Walmart, TikTok, Shopify, and Google. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing them with any personal information. The appearance of a platform name or logo on the Website does not mean we are partnered with or certified by that platform.

Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for responding to these signals, the Website does not currently respond to Do Not Track signals. You can still manage tracking through the options described in Section 5.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. If we make significant changes, we will post a notice on the Website. We encourage you to review this Privacy Policy regularly.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: